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Customer Support Services

At Bromium, supporting customers with our enterprise security solution is our number one priority, every day. Protect your investment in the Bromium Secure Platform with the technical support you need to help you optimize your security and improve business results. Whether you require a basic level of assistance, or something more comprehensive – we are here to help. Your Customer Success Manager will work with you to identify and develop an effective, ongoing support relationship for your business, including:

  • Partnership with a dedicated service expert focused on your business
  • Access to specialized technical expertise when you need it
  • Support services customized to your business requirements
  • Detailed reporting and analysis to improve security proficiency

We offer three levels of support services: Premium Support, Core Support, and Professional Services – each offers a progressive range of services to meet your business needs.

Core Support
Premium Support

Premium Support

We offer three levels of Premium Support – Basic, Priority, and Enhanced – each with progressive levels of service options, including:

  • Priority case handling
  • Product upgrade assistance
  • Periodic account reviews and analysis reporting to improve efficiency
  • Dedicated Customer Success Manager and designated support contacts
  • Online certification training for your in-house team, including an advanced services track 

Core Support

Core Support
Professional Services

Professional Services

During the design and deployment phase of installing Bromium, we offer a dedicated on-site expert Solution Architect (SA) to assist you every step of the way – including environment-specific design, implementation advice and best practices, and third party integration.